Refund  Policy

Shop with us and experience the confidence you deserve!

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Items that are defective, pose safety issues, or do not correspond with their stated descriptions are eligible for a refund or replacement upon presentation of the proof of purchase.

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Additionally, we offer a refund for goods returned within 30 days of purchase, provided they are unused, in their original condition, and supported by proof of purchase. Please note that a valid proof of purchase (such as a receipt) must be submitted alongside the return, and the item must be in a condition suitable for resale.

 

Due to health and hygiene regulations, we cannot accept returns or exchanges for our tea and incense products.

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For in-store purchases, customers seeking a return or exchange can our store, where our staff will provide assistance. It's essential to include a clear copy of the purchase receipt and read our return policy.

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For online purchases, returns or exchanges can be facilitated either by visiting our store or by contacting us to arrange for a postal return. Please ensure you have your order number available and that you have reviewed our return policy. It is important to highlight that if you are requesting a refund on items purchased online and cannot physically return them to the store, you will be responsible for covering the cost of returning them.

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