Shipping Policy

All shipping timeframes commence from the point of dispatch, which typically occurs within 1 to 3 business days following the placement of your order. It is important to consider that this timeframe excludes public holidays, weekends, and periods of sales or promotions.

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Shipping Timeframe :

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Orders are typically dispatched from our Sydney store twice a week, specifically on Tuesdays and Fridays. To ensure timely processing, orders placed with payment received by 6 PM on Mondays and Thursdays will be guaranteed for dispatch on the following Tuesday and Friday, respectively.
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All packages are shipped via Australia Post, which has provided the following estimated delivery timelines for domestic shipments:

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Standard Shipping:   Estimated delivery within 3 to 5 business days.

Express Shipping:     Estimated delivery within 1 to 3 business days.

 

Shipping Costs :

Shipping fees are determined based on the weight of the product and are included in the quoted price at checkout. All orders dispatched from our Australian warehouse are sent via Australia Post.

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Returns and Postage Refunds:

In the event that you decide to cancel or return items from your order, please be aware that postage charges are non-refundable. You will also be responsible for the costs associated with returning items to our warehouse.

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If we need to cancel items from your order, or if the cancellation is due to an error from our side (such as stock discrepancies, manufacturing defects, or damages), we will refund any additional postage charges.

 

Should a package be returned to the sender due to reasons unrelated to us (for instance, incorrect address information provided by you, failure to collect the item from the post office, etc.), you will be obligated to cover the postage cost for redelivery.